SHIPPING WITHIN AUSTRALIA

Safety Products Australia will endeavour to have your order packed and shipped within 3 business days, except for custom-made products such as Newcastle Hats. Safety Products Australia uses your mobile phone number and email address when creating your shipping consignment. This allows our carriers to send you emails and text messages to your mobile device in regard to the status of your delivery. For orders within Australia, the default is set to “signature required.” You can change this once you start to receive email and text message notifications.

$10.00 STANDARD DELIVERY

Standard delivery, 3-12 business days, full tracking with signature on delivery. This is our default service and we ship from here in Western Australia. It can take longer than people expect to reach areas such as rural QLD, Tasmania and the top end. This is essentially road freight. Please consider this when placing your order, It’s Ideal for everyday purchases and when you’re not in a rush to receive your goods.

For some small products, there is a $3.00 delivery option at the checkout. These products state If this postage service is available, including quantity limitations.

$15.00 EXPRESS DELIVERY

1-3 business days, full tracking with signature on delivery. This is a great upgrade from the road freight option above. It sees almost all of our parcels get on an aeroplane that night and head straight to your capital city. This can easily shave 3-5 business days off your order. Great for those urgent deliveries.

SHIPPING WORLDWIDE

NZ FROM $19.00 AUD

Australia Post International Standard is a fairly quick service and can see you receive your order in less than 12 business days. This service is hosted by Australia Post and converts to NZ Post once the parcel has cleared customs. Australia Post advises a delivery time frame of “7-12 business days.” We also offer an express service for $29.00 AUD.

USA, CANADA AND THE UK $29.00 AUD

We are constantly adjusting our international freight prices, it’s unfortunately very expensive for us to send overseas. What we aim to achieve is to charge a flat rate for the USA, Canada and the UK, and anything else that is required, we cover at our own expense (such as boxes, tape and consumables.) So, the price you see above is just about our wholesale price to ship to these countries, we do this to keep the price as low as possible for our international customers and to also encourage those customers to go ahead with their orders at the checkout. If we receive a discount on these prices from our carriers due to volume, we pass this on straight away by further lowering these prices.

CANADA

International Standard delivery. This service ships with Australia Post and converts to Canada Post once the parcel has cleared customs. The tracking number we provide you with will work on both the Australia Post Website and the Canada Post Website. Once the parcel has cleared customs, you will be able to track your parcel within Canada.

UK

International Standard delivery. This service ships with Australia Post and converts to Royal Mail once the parcel has cleared customs. The tracking number we provide you with will work on both the Australia Post Website and the Royal Mail Website. Once the parcel has cleared customs, you will be able to track your parcel within the UK.

USA

International Standard delivery. This service ships with Australia Post and converts to USPS once the parcel has cleared customs. The tracking number we provide you with will work on both the Australia Post Website and the USPS Website (once it has cleared customs and the parcel has been received by USPS.)

RETURNS POLICY & INFORMATION

Safety Products Australia offers a 60-day return policy. Customers are responsible for all return postage costs.

  • All items must be returned to us in their original condition, unworn, unused and with all swing tags still attached. Customers are responsible for all return postage costs. Postage costs vary depending on which service and company you choose.

  • Safety Products Australia does not offer exchanges, only returns and refunds. Once you have initiated your return, If you require an exchange, please take this opportunity to order your new replacement products now.

  • Returns that are not in resellable condition, are missing bags and tags, or clothing that is returned to us in a condition that requires cleaning, ironing, folding, rebagging and tagging will be charged a 10% restocking fee for each product or garment being returned.

  • Inside each parcel must be a return form. When you return an unwanted product, please fill out and include this form inside your returning package to avoid delays. Returns are processed within 3/5 days. Returns with no paperwork can not be processed and will be returned to the sender.

  • Customers must pay for return postage. All refunds exclude original shipping costs.

  • Return packaging can be upcycled if the box is still ok and can protect the product. If it is a satchel, we suggest you replace it or put the product in a box as you must return the product in good resellable condition.

  • Postage costs will not be refunded. In the event you have received a faulty, incorrect, or damaged item we will happily reimburse you for return delivery costs.

  • It is not necessary to contact our team regarding your return. Simply fill out your return form (with your name, order number, and the reason for return) to place inside your return package coming back to us.

  • Refunds can take up to 14 days to appear back in your nominated payment method (PayPal is instant, banks, credit cards and afterpay services can take much longer.)

Please send your item/s back to us at the address below:

Safety Products Australia

PO BOX 2333

HIGH WYCOMBE WA 6057

AUSTRALIA

MISSED DELIVERIES

For orders within Australia, If you're not home to sign for a parcel, or there's no safe place for Australia Post to leave the item, they’ll take it to the nearest Post Office.

You'll have 10 business days to collect it before the item is returned to sender. When you collect a parcel from the Post Office, they’ll ask you to show ID proving that you're either:

  • the person it's addressed to (the 'addressee')

  • someone who's authorised to collect on the addressee's behalf

Orders that are returned to sender due to an incorrect address or failure to pickup a missed delivery from the post office will incur a redelivery fee of $8.95. If you choose to have your order refunded instead of resent, Safety Products Australia will not refund the initial freight charged (If any.)